CONTACT INFORMATION AFFILIATE PROGRAM! $$$
Manufacturers & Vendors
AUTOTOYS.COM is an established icon in Internet E-Commerce for automotive electronics and performance parts. Online for over 6 years, we have gained a very loyal following. Started when there were only a handful of companies - we are now admired as one of the leaders, known for pricing, service, information and availability of products.
AUTOTOYS.COM has won many accolades, articles about our web site has appeared in famous magazines like Sport Compact Car and Car Stereo Review.
Visitors to our site come from word of mouth (see our endorsements, click on it!) - paid advertising, including many large portals, search engines and small targeted ‘user’ groups. With an established footing of over 6 years, we have also found a large pool of customers who regularly tell their friends about their great experiences at our site.
Visitors to our site are here for one reason - MODIFICATION
and UPGRADES for their vehicles. They come here to visit our huge tech Do-it-yourself area, they come for our huge product pickion and our commitment to customer service as priority #1.
Over the 6 years, we have done some extraordinary things. Because of the demographics of our visitors, we were able to make some very small companies and some start ups ‘very successful’
How is this done?
Well, the products you see on our site may overlap ones from other companies. Why do we carry only a few? We pick one or two in each category based on pricing, value, quality and manufacturing. Customers who purchase products from our site are a closed community. An unknown company can become very popular in a couple of months (or weeks). Exposure to your products on our site brings recognition to your products, it embeds your company name into the visitors head. It builds confidence in purchasing your product.
Previously unpopular or unknown products which are newly displayed in our storefront has and will grow a new following of customers. A string of people who will endorse your product to their friends.
So if you market, manufacturer or distribute products which fall into our catalogs, we want to hear from you. We do not accept all proposals, but we will certainly look into the possibility of carrying your products. In return, we ask for the privilege of obtaining your products at the best possible discount so we can continue our trend of value which is synonymous with AUTOTOYS.COM. Send us some e-mail with details.
Some thoughts on E-Commerce & SERVICE
Our storefront will give you dynamic updates on the progress of your order. Once your order has shipped, you can track your package instantly with the click of ONE button with no forms to fill out. Visit our storefront and click on SERVICE. Click on view previous orders. Lets face it, processing orders and handling service questions online is less expensive than outsourcing.
We believe in frugality...this is evident and reflective in our low prices. AUTOTOYS.COM is a privately held company. We seek no other goals, we do not have to answer to venture management teams, Quarterly earnings or losses is not an issue with us, EXIT strategies has NO connection with anything we do .... sorry, we do not play that game ... we do not abide by those ‘other’ rules that other companies seek. AUTOTOYS.COM is an E-Commerce company. We are not a Brick & Mortar or printed catalog store with a small home page. Because we were established over 6 years ago as an E-Commerce company, we can do it better than anyone else can.
We cannot play both sides, E-Commerce is ‘the’ way to shop ‘now’, tomorrow and in the next millennium! It makes no sense to establish a call center with over 100 people when you (the customer) can utilize the very same tools and use them at your convenience We invest a lot of man hours and money into our online tools.
Shopping online at AUTOTOYS.COM is safe, secure and available 24 hours a day. Use the tools we provide for you.
Our system will also retain all baskets for a period of 2 days.
Our system will retain BOOKMARKS “WISH LIST” of products for a period of (not specified) days.
SERVICE: However, our service is better than most companies. We know customer satisfaction is the number one reason we are here.
We want to give each customer a personal touch whenever possible.
We ‘try’ but cannot promise we will answer your email in a timely manner
(ask anyone who has ever tried to email us).
We post status on all of our operations and down time online
We give you the opportunity to chat with us live and speak with people who actually know what they are talking about - or help you find something
We answer all of your questions in detail, including technical ones (because we are a company founded by real installers and we work as a team)
Team issue: Our staff is motivated and work as a team, no comissions - if one is better in one area, we will help the other.
However, we know that some of you who age in the 30s (no offense) may find it difficult with all this digital intervention on our site. For ‘you’ we still offer and invest a lot of money into conventional means of communications. We offer a $5.00 discount on all fax orders to our toll free #, we have set up and maintain a complete telephone system which will take orders 24 hours a day and even prompt you for your credit card # and information.
How do I find out about an order
Log into our storefront using your username and password. Visit the service area, click on see OLD ORDERS. If you lost or forgot your username or password, dont worry! Email us or chat with us, we’ll help you!
How do I track an order?
Hey, we’ve ordered products over the Internet also. Many large sites in fact (we won’t mention
any names, but they make more in a day than we do in a year). We had orders disappear, we had no one to talk to. Its frustrating. Not at AUTOTOYS.COM
Once your order has shipped and if it was shipped via UPS, log into your service area.
pick an order, click on TRACK.
A status screen will return showing you the status of your package in transit.
No forms to fill out, no email to be sent, we do the work for you. Its as simple as clicking on the TRACK BUTTON.
Note on shipping:
We do not ship on Saturdays, Sundays or Holidays.
(Holidays, Saturday and Sunday do not count as business days).
UPS also considers certain towns EXTENDED DELIVERY AREAS, AIR shipments and NEXT DAY AIR SHIPMENT guarantees are not valid in these areas. Ground shipping guarantees are only valid for commercial addresses. UPS reserves the right to deliver up to 8pm for residential addresses.
All of our packages go out insured in pilfer proof boxes. Our boxes are specially marked with NO ADDRESS FORWARDING and in most cases, with ADULT SIGNATURE REQUIRED STICKERS.
(UPS will NOT forward shipments to new addresses on our shipments, please call your credit card company with your new address before placing your order. If you recently moved, we can ship only to your new address because of our NO ADDRESS FORWARDING policy which is stamped and entered on each package).
Our boxes are “always” sealed with reinforced pilfer proof tape, if this seal is broken or has been replaced, notify your UPS driver IMMEDIATELY upon receipt. UPS also may have special schedules, for the latest information, visit WWW.UPS.COM
Please note: We will no longer provide TRACKING #s via EMAIL or PHONE. Our storefront will provide a constant update of your order. You can check on baskets. It will provide you wth:
(a) order status
(b) payment status
(c) shipping status.
In addition, once your order has shipped, a tracking # will be inside the customer order field for each order automatically. Please use the tools provided for you.
WEBMASTERS & PORTALS
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We ask you to use the same email account if you are writing us on the same issue.
Please do not resend duplicate messages.
This only causes confusion and will delay response time for everyone.
Our CONFIRMATION email will show current average reply times. If your mail is not answered within the time, please check your reply-to address. Usually this is the source of your problem.
If you have a different mail address than you the one you will send your email from, “be sure” to put the reply to address at the end of the message body. Weekends and holidays are excluded from the 72 hour guarantee. During holiday and other peak shopping times, response times may be longer.
Questions regarding technical issues (Example: installation questions etc) need to be researched. Questions which can be answered quickly (Example: Pricing information not found on our site, etc) are answered in the shortest amount of time.
Technical support questions on products not purchased from AUTOTOYS.COM
will be moved into a “pending area”. Because of the mail volume we receive each day, we have to allocate time to our customers as a priority. To assure proper attention to your questions, make sure your next purchase is from AUTOTOYS.COM.
Our company supports a NO PRESSURE SALES POLICY. When you are ready to place an order and need assistance, please write us.
Sales & Questions : Reach us via email
Questions before an order, product information not listed in product descriptions, questions on bulb fit, harnesses and kits for your vehicle (include vehicle type, year, make and model).
TIP: To see if a harness or kit is available for your car, use the SEARCH tools in our storefront. Search under Manufacturer (FORD) or Model (MUSTANG) and browse through the results. But if you still need help, email us - we are here to help you with your questions before your order. Send us email here
Support: Previous Customers Only
Send us email here
Include as much information as you can about your order, including invoice number, customer ID#, your return email address, vehicle year, make and model.
If you need to know the status of your current order, please see the instructions listed above. Our system keeps orders up to 30 days from the time of the date the order was placed.
Suggestions & Accessibility Problems
Having problems with a particular area in our site?
Dead links? Missing images you ‘need’ to see. Other issues. Send some e-mail here, explain your problem and what type of equipment you are using for access. Include browser version, processor speed and platform.
Interested in the “AUTOTOYS.COM” domain name?
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